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November 05, 2018 - Resort Manager

Areas: Daytona Beach

Resort manager for a resort in Daytona Beach. Will be responsible for the leadership, planning, organization and direction for an upscale resort. Will lead in the most efficient and effective manner possible, while maintaining the expected high quality standards. Will oversee daily operations of departments such as Front Desk, Housekeeping, Security and Maintenance. Responsibilities includes fostering and maintaining a positive relationship with owners, guests and departments.


* Five years of supervisory or management experience.

* Timeshare, condominium hotel, vacation ownership experience preferred.

* Ability to communicate effectively with employees, guests and owners.

* Ability to demonstrate good judgment when dealing with guests and staff members.

* Excellent customer service skills.

* Ability to multi task and work in a fast paced environment.


* Responsible for maintaining the overall operation: handle guest issues to resolution and monitor guest satisfaction by evaluating surveys. Ensure the resort meets quality, internal and loss prevention standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience. Coordinate and verify guest reservation information to maximize occupancy and oversee the compilation of weekly reservations and occupancy statistics as required.

* Maintain positive customer and associate relationships: Embrace and exhibit the highest level of ethics and integrity consistent with standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Assist in attracting, coaching, training and retaining talent by engaging and showing a genuine passion to develop others. Minimize employee relations issues with particular emphasis on documentation, harassment and discrimination.

* Collaborate with the board in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, preparing schedules, ordering, inventory management and other administrative duties. Ensure the resort meets all standards. Job #12476

They list the salary as $40,000-$60,000.

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