Senior community association manager for the Central Florida region. Must be experienced and dedicated to lead a portfolio of community associations. This role combines strategic portfolio oversight, office management and team leadership. Will serve as a trusted advisor to boards, ensure operational excellence and play a key role in coaching, developing and supervising assistant community association managers and other team members to deliver exceptional service.
Requirements:
* Bachelor’s degree in business, hospitality, or related field preferred, or equivalent experience.
* Minimum of 5+ years of community association management experience, with senior level or supervisory experience preferred.
* Proven experience managing multiple communities and leading teams.
* Strong office management and organizational skills with the ability to prioritize and multitask.
* Experience with Vantaca preferred.
* In depth knowledge of Florida statutes and community association best practices.
* Leadership, coaching and team development.
* Strong financial acumen and analytical skills.
* Excellent verbal and written communication.
* Conflict resolution and problem solving abilities.
* High level of organization and attention to detail.
* Ability to manage multiple priorities in a fast paced environment.
* Proficiency in Microsoft OfficeSuite and community management software.
Responsibilities:
Portfolio and Client Management
* Manage a portfolio of associations, including homeowners associations, condominiums and master planned communities.
* Serve as the primary point of contact for board members, owners, vendors and contractors.
* Provide expert guidance to boards on governance, compliance and industry best practices.
* Prepare for and attend board meetings, annual meetings and special meetings, including agenda and minute preparation.
* Ensure timely execution and follow up on board decisions.
Leadership, Coaching and Team Oversight
* Supervise, mentor and develop assistant community association managers and support staff.
* Provide ongoing coaching, training and performance feedback to enhance team effectiveness and service delivery.
* Assist in onboarding and development of new team members.
* Foster a collaborative, accountable and service driven team culture.
Office and Operational Management
* Oversee office operations, including administrative support functions, workflow management and record keeping.
* Coordinate vendor activities, including bidding, contracting and performance monitoring.
* Conduct regular inspections and ensure community standards are maintained.
* Develop and implement policies and procedures to improve operational efficiency and resident satisfaction.
Financial Management
* Prepare, review and manage association budgets.
* Analyze monthly financial statements and provide recommendations to boards.
* Monitor expenses, reserves and assessments to ensure financial health.
* Partner with accounting teams to ensure accuracy and timeliness of financial reporting.
Compliance and Governance
* Ensure communities operate in accordance with governing documents, company standards and applicable laws and regulations.
* Oversee covenant enforcement processes in a fair, consistent and professional manner.
Customer Service and Conflict Resolution
* Deliver high quality customer service to residents and board members.
* Address and resolve escalated owner concerns and complex issues promptly and professionally.
* Maintain clear, proactive and professional communication.
Strategic and Administrative Duties
* Identify opportunities for process improvements and operational efficiencies.
* Support company initiatives, transitions and special projects.
* Ensure accurate and timely documentation within company systems, including Vantaca.
Work Environment and Expectations
* Combination of office, field and community site visits.
* Regular interaction with boards, residents and vendors.
* Occasional evening meetings required.
* Reliable transportation and valid driver’s license required. Job #13123
They list the salary as $80,000-$85,000.
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