General manager for an association in Pembroke Pines, immediate opening. The position is fundamental to all functions of the community and includes working closely with the board and controller to manage and operate the association and facilitate solutions to problems within the community. It serves as a liaison between unit owners, the association and internal support staff. Must perform the job duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. Strong management skills, customer service skills, supervisory skills and financial knowledge are required. Knowledge of project management and construction is a plus.
Requirements:
* Project management certification a plus.
* Must be able to manage and oversee multiple projects.
* Must have a strong working knowledge of customer service principles and practices.
* Ability to read, analyze and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
* Must be proficient and have a working knowledge of Microsoft Office applications.
* Must have experience assisting in writing and preparing motions and statutory timely notifications before all board actions.
* Will sometimes be required to work for extended periods of time, must be flexible in the hours, which will include nights and weekends.
* Must have the ability to react and address all emergency situations in a timely manner.
* 5 year of experience as a community association manager managing the community operations, such as staff and service contracts.
Competencies:
* Business Acumen
* Customer/Client Focus
* Decision Making
* Financial Management
* Results Driven
* Food and Beverage
* Golf Course Fundamentals
* Club/Condominium operations
* Construction knowledge
* Supervisory Responsibility
Communication: Ability to convey information to others. Must be able to communicate effectively with their team members to ensure everyone understands their roles and responsibilities.
Teamwork: Ability to work with others to achieve a common goal, which includes teaching, training, and motivating your team members.
Problem solving: Ability to identify a problem, develop a solution and implement that solution.
Responsibilities:
* Demonstrate strong knowledge of state and regulatory agency statutes (718).
* Assist in preparing the annual budget.
* Analyze monthly financial statements, including operating variances from budget and cash management.
* Create a management report, which depicts an update on administrative items, a financial overview, actual condition of the community, progress of specific projects and make clear and concise recommendations.
* Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
* Organize time effectively and successfully balance the competing demands of multiple projects.
* Work closely with the controller to access availability of funds for projects and monitor cash flow management for capital improvement.
* Monitor contracts regularly and evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the association as additional insured and certificate holder. Obtain a copy of all business licenses from vendors. Update all documents accordingly.
* Demonstrate an ability to run a board meeting when necessary, according to Roberts Rules of Order.
* Attend monthly board meetings and other meetings.
* Demonstrate a positive, professional and client oriented attitude about the association with coworkers, residents, owners, clients, governmental agencies, and the public, whether contact is by mail, telephone or in person.
* Actively seek to achieve process improvements in all areas enhancing results to better meet owner’s’ expectations.
* Maintain complete and accurate files and records, according to department systems, with an emphasis on documentation for future reference.
* Supervise onsite team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave in a professional manner and comply with association’s safety standards. Motivate staff to work as a team.
* Establish and maintain collaborative working relationships between departments, with coworkers and other members of a project team.
* Set and adhere to the highest standards of performance and instill them in the staff by personal follow up to ensure that the service is being delivered.
* Respond to phone calls and correspondence in a timely and professional manner.
* Maintain a professional relationship with the board, owners and vendors.
* Maintain accurate records files, and communication pertinent to the association office. Organize all files and policies.
* Keep up to date equipment maintenance logs, inventory and update preventive maintenance manual quarterly.
* Demonstrate critical thinking and problem solving skills. Job #11436
They list the salary as $75,000-$100,000.
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